Claims Process Timeline

THE CLAIMS PROCESS TIMELINE – WHAT YOU SHOULD EXPECT

1 . MEET WITH INSURANCE ADJUSTER

INS Certified Inspector meets with the Insurance Adjuster and assesses Homeowner’s damage in accordance with policy coverage.

2 . CHECK IS WRITTEN

If approved, Adjuster writes a check for the Actual Cash Value (ACV)* amount to the Homeowner.  This is the amount required to repair the damage less the deductible*, depreciation*, and any other policy adjustments.

3. VALIDATE PAPERWORK

After insurance paperwork and check have been received by the Homeowner, an INS Certified Inspector meets with Homeowner, validates Adjuster’s paperwork and receives ACV amount to begin work.

4 . PICK OUT COLORS

An INS certified inspector will meet with Homeowner to pick out colors.  If necessary, the INS certified inspector will collect a sample of the roof and/or siding to analyze for a match.

4 . PICK OUT COLORS

An INS certified inspector will meet with Homeowner to pick out colors.  If necessary, the INS certified inspector will collect a sample of the roof and/or siding to analyze for a match.

5 . ORDER MATERIALS

INS will use the ACV check to order all materials and schedule the project.

6. ORDER PERMIT

INS orders permit from Dept. of Building Safety allowing work on home project to commence.

7. SCHEDULE DELIVERY

Homeowner will be contacted by the INS production department to schedule the delivery of materials and start date.

8. SUBMIT FINAL BILL

After project is completed, INS will submit final bill and work completion forms based on the job total in accordance with the insurance estimate.

9. RECEIVE FINAL CHECK

5-7 days upon completion, Homeowner should receive final check from insurance company as well as final invoice from INS including any and all supplements.

10. WARRANTY SENT

Once Homeowner’s account has been paid in full the warranty and lien waiver will be sent within 30 days.

*DEFINITIONS

Adjuster: A person who handles and evaluates an insurance claim to: (a) determine coverage; (b) investigate the claim; (c) determine the amount owed by an insurance company if there is coverage; (d) ensures that the covered claim is promptly paid.  The adjuster should not be confused with your insurance agent.

ACV: (Actual Cash Value.)  The value of the item at the time of loss.  Calculation is the replacement cost less depreciation.  This is the common method of determining the amount of reimbursement for a loss.

Deductible: In insurance policy terms, a deductible is the amount of money which the insured party must pay before the insurance company’s own coverage plan begins.

Depreciation: The dollar amount or value assigned to the age, condition, and useful life of a physical structure.

RCV:  (Replacement Cost Value.)  As defined or explained in the policy means the cost to replace the property on the same premises with other property of comparable material and quality used for the same purpose.  This applies unless the limit of insurance or the cost actually spent to repair or replace the damaged property is less.  Refer to your policy for the exact definition and explanation of replacement cost.